Shipping policy

Last updated 9 October 2026

We ship to addresses in the 50 United States only. Shipping is free on every order.

Delivery times

• Processing: orders are prepared and handed to the carrier within 1-4 business days.
• Transit: 4-8 business days after dispatch.
• In total, most orders arrive in 7-12 business days. Your kit ships from our fulfilment partner's warehouse and may arrive in a package that doesn't carry our name.

You'll receive a tracking number by email once your order ships.

If your order is late

If we can't ship your order within the time stated above, we'll email you with a new estimated date and the option to cancel for a full refund. If your tracking hasn't updated for 15 days, or your order hasn't arrived 30 business days after it shipped, email support@trybravvo.com and we'll send a replacement or refund you in full.

Tracking says delivered but you don't have it

Check with neighbours and your local post office first, as carriers sometimes leave parcels in a safe place or hold them for pickup. If it still hasn't turned up, email us within 7 days of the delivery scan and we'll open an investigation with the carrier and work with you on a fair outcome.

Damaged, defective or wrong item

Email support@trybravvo.com within 30 days of delivery with a photo or short video of the problem, and we'll send a replacement or refund you, whichever you prefer.

Shipping address

Please double-check your address at checkout. Need to change it? Email us as soon as possible; we can update it until the order ships. We can't replace orders sent to an incorrect address given at checkout.